BedJumping.com.

and it makes me happy.

I like youre online service, and use it quite a bit. As of yesterday, when I try log on to view my account, I keep getting this message:

"Unfortunately, we are having difficulties accessing your information. Please call the number on the back of your credit card for assistance.
We appreciate your business and apologize for any inconvenience."

When I called I was on hold for over an hour. Finally I gave up.

1. That hold time is unacceptable. This should be obvious. Take all the money I pay in fees and hire an extra person to work on the phones.

2. Get better music. Unless, of course, you are trying to get people to shoot themselves in the head before taking up the customer service persons precious time.

3. The automated message "Your call is important to us, thank you for your patience." only drives home the facts that:
a. My call is not important to you at all, or else I wouldn't be on hold.
b. My patience is needed because I have been on hold for so goddamned long. So very long.

Please resolve these matters by email. I would like to not call your customer service line ever again.

Thank you.